Privacy Policy

Your privacy matters to us. This policy explains how orvianthrelo collects, uses, and protects your personal information when you use our franchise financial services platform.

Effective Date: January 15, 2025 | Last Updated: January 15, 2025

Information We Collect

When you interact with orvianthrelo's platform, we collect various types of information to provide you with our franchise financial services and improve your experience.

Personal identification information including your full name, email address, phone number, and business address

Financial information such as bank account details, credit history, income statements, and business financial records

Business information including franchise interests, investment capacity, and business experience

Technical data such as IP addresses, browser types, device information, and website usage patterns

Communication records including emails, chat logs, and phone call recordings for quality assurance

We only collect information that is necessary to provide our services and comply with South African financial regulations, including the Protection of Personal Information Act (POPIA).

How We Use Your Information

Your information helps us deliver personalized franchise financial services and maintain the security of our platform. We use your data for several specific purposes.

Processing franchise loan applications and conducting financial assessments

Providing personalized recommendations for franchise opportunities and financial products

Communicating important updates about your applications, account status, and relevant financial services

Conducting identity verification and fraud prevention measures as required by South African banking regulations

Improving our platform functionality and developing new financial products based on user needs

Complying with legal obligations under the Financial Intelligence Centre Act and other applicable laws

Information Sharing and Disclosure

We understand that your financial information is sensitive. orvianthrelo follows strict protocols when sharing your information with third parties.

Recipient Type	Purpose	Information Shared
Financial Partners	Loan processing and credit assessment	Financial records, credit history, application data
Franchise Networks	Matching qualified candidates with opportunities	Business experience, investment capacity, contact details
Regulatory Bodies	Compliance with financial regulations	Transaction records, identity verification data
Service Providers	Technical support and platform maintenance	Usage data, technical information (anonymized when possible)

We never sell your personal information to third parties. All data sharing is conducted under strict confidentiality agreements and complies with POPIA requirements.

Your Privacy Rights

Under South African privacy laws, you have several important rights regarding your personal information. We're committed to helping you exercise these rights effectively.

Access Your Data

Request copies of your personal information that we hold. We'll provide this within 30 days of your verified request.

Correct Information

Update or correct any inaccurate personal information. You can do this through your account settings or by contacting our support team.

Delete Your Data

Request deletion of your personal information, subject to legal and regulatory requirements for financial records retention.

Restrict Processing

Limit how we process your information in certain circumstances, while still maintaining necessary records for legal compliance.

Data Security and Protection

Protecting your financial information is our top priority. We employ multiple layers of security to safeguard your data against unauthorized access, theft, or misuse.

Bank-grade encryption for all data transmission and storage using AES-256 encryption standards

Multi-factor authentication requirements for accessing sensitive financial information

Regular security audits conducted by independent cybersecurity firms

Secure data centers located in South Africa with 24/7 monitoring and restricted physical access

Employee background checks and ongoing security training for all staff handling personal information

Incident response procedures to quickly address any potential security breaches

In the unlikely event of a data breach that could pose risks to your privacy, we will notify you and relevant authorities within 72 hours as required by POPIA.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Active account information is maintained while your account remains active and for 12 months after closure

Financial transaction records are kept for seven years as required by South African tax and financial regulations

Marketing communications data is retained until you unsubscribe or request deletion

Technical logs and usage data are automatically deleted after 24 months unless needed for legal proceedings

Loan application documents are preserved for regulatory compliance periods, typically five to seven years

International Data Transfers

While we primarily process data within South Africa, some of our trusted service providers may process your information internationally. When this occurs, we ensure appropriate safeguards are in place.

All international transfers comply with POPIA requirements and include appropriate contractual safeguards

We only work with service providers in countries with adequate data protection laws or under specific legal frameworks

Cloud storage services are selected based on their security certifications and compliance with international standards

You have the right to request details about any international transfers of your personal information

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We'll notify you of significant changes through multiple channels.

Email notifications will be sent to your registered email address for material changes

Updated policies will be posted on our website with clear effective dates

You'll receive in-app notifications highlighting key changes when you next log in

We encourage you to review this policy periodically to stay informed about how we protect your information

Contact Us About Privacy

If you have questions about this privacy policy or want to exercise your privacy rights, please reach out to us:

Address: 104 & &, Kerk St & Troye St, Johannesburg, 2000, South Africa

Phone: +27795150648

Email: info@orvianthrelo.com

Privacy Officer: privacy@orvianthrelo.com